Privacy Policy

Information We Collect

We may collect information that you voluntarily provide when requesting an estimate, scheduling service, contacting Pool Pal or otherwise interacting with our website.

This information may include:

• Your name
• Email address
• Telephone or mobile number
• Pool service or equipment needs
• Information included in messages or inquiries
• Photos, videos or other files that you choose to upload regarding your pool, spa or equipment
• Other information you voluntarily provide in connection with a service request

Photos, Videos & Online Estimates

Our website may allow you to upload photographs, videos or other information about your pool, spa or equipment so that Pool Pal can better understand your service needs and provide an estimate or service recommendation.

Please submit only information and media that you are authorized to provide. Uploaded materials may be reviewed by Pool Pal personnel or service providers assisting us with website and customer-service operations.

How We Use Your Information

Information collected through the website may be used to:

• Respond to questions and service inquiries
• Review requests for pool service or equipment work
• Prepare or discuss estimates
• Schedule and provide requested services
• Communicate regarding appointments or service needs
• Provide customer support
• Improve our website, forms and customer experience
• Maintain appropriate business and service records

Email & SMS Communications

If you provide your email address or mobile telephone number and consent to communications, Pool Pal may contact you by email or text message regarding your inquiry, estimate, appointment, service or other communications consistent with the consent you provided.

Where applicable, you may withdraw consent to promotional communications or follow the opt-out instructions included with those communications.

Website Usage, Cookies & Analytics

Like many websites, our site may automatically collect limited technical information when you visit, such as browser type, device information, referring pages, approximate location, pages visited and interaction with the website.

Cookies and similar technologies may be used to support website functionality, understand website traffic, measure performance and improve the user experience. Your browser may provide controls that allow you to limit or disable cookies.

Third-Party Services

Pool Pal may use third-party service providers to operate portions of our website and business. These may include website hosting, form processing, analytics, communications, spam prevention, website security and other technology or business services.

These providers may process information as reasonably necessary to perform services for Pool Pal and may maintain their own privacy policies and practices.

Our website may also contain links or embedded content from third-party websites. Pool Pal is not responsible for the privacy practices of websites or services that we do not control.

How Information May Be Shared

Pool Pal does not sell personal information collected through our website for unrelated third-party marketing purposes.

Information may be disclosed when reasonably necessary to:

• Provide or coordinate requested services
• Operate and maintain our website and communications
• Work with contractors or service providers
• Protect Pool Pal, our customers or others
• Comply with applicable law or legal process
• Address a business transaction, reorganization or transfer where permitted by law

Data Security

We use reasonable administrative and technical measures intended to protect information under our control. However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

We may retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes, meet legal obligations and support legitimate business operations.

Your Privacy Choices

Depending on applicable law and the nature of the information involved, you may contact Pool Pal to ask questions about personal information you have provided or request that information be corrected or deleted.

Certain information may need to be retained when required for legal, security, accounting, contractual or legitimate business purposes.

Children's Privacy

This website and Pool Pal's services are intended for adults seeking pool-related services. We do not knowingly seek to collect personal information from children through this website.

Changes to This Privacy Policy

Pool Pal may update this Privacy Policy periodically to reflect changes to our website, services, technology or privacy practices. The date shown at the top of this policy indicates when it was most recently updated.